CLIENT SERVICE MODEL

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Client Service Model

A client service manager is assigned to each SNB client to provide personalised attention and to ensure quality delivery against all commitments in a timely and effective manner. The SNB quest for value addition has led to the formulation of a Client Service Model that portrays the approach adopted by us to ensure total client satisfaction.

Stage 1 Preliminary Ground Work
  • Client Profiling
  • Client Requirement Mapping
  • Skill Requirement Mapping
  • Environment & Industry Analysis
  • Risk Assessment & Prioritisation
  • Task Force Briefing & Discussions
  • client interaction & Participation
  • Research Tools
  • Brainstorming
Stage 2 Job Execution
  • Process Walk-Throughs
  • Data Collection & Validation
  • In-depth Analysis & Dissemination
  • Issue Tree & Solution Models
  • Benchmarking
  • Operations Appraisal Techniques
  • Brainstorming
  • Client Discussions
Stage 3 Reporting
  • Communication of Results
  • Client Feedback
  • Final Reporting & Client Presentations
  • Implementation Mapping
  • Client Interaction & Participation
  • Joint Solutions Development
Stage 4 Follow Up
  • Effectiveness Survey
  • Implementation Support
  • Follow Up Reviews
  • Client Feedback